Frequently Asked Questions
Giving gear a second life and keeping adventure sustainable.
What is Cotopaxi Pre-Loved?
Cotopaxi Pre-Loved is our official resale platform where you can buy and sell gently used Cotopaxi gear, helping to extend the life cycle of our products and reduce environmental waste.
How do you verify the quality of used items?
Every item submitted to our Pre-Loved program undergoes a rigorous inspection process to verify authenticity and assess condition. We categorize items by quality so you know exactly what to expect.
What are your shipping rates for resale items?
We offer flat-rate standard shipping on all Pre-Loved orders within the United States. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Can I return a Pre-Loved purchase?
To maintain the sustainability of the program, all Pre-Loved sales are final unless the item arrives damaged or differs significantly from the description provided in the listing.
How do I trade in my old Cotopaxi gear?
You can trade in your eligible used gear through our online portal or at participating retail locations. Once accepted, you will receive store credit to use on new or pre-loved items.
Are Pre-Loved items covered under the '61 Years' warranty?
While our standard warranty covers manufacturing defects for the lifetime of the product, Pre-Loved items are sold 'as-is' regarding cosmetic wear and tear from previous adventures.